Ram Chander and Sons, a company incorporated under the laws of India, having its registered office at D-1 Odeon Building, Connaught Place, New Delhi India 110001 ("Company"), operates www.rcstoys.com and www.toychamps.com and its mobile and tablet applications ("Platforms"), which inter alia facilitates the purchase of electronics, toys, hobby products and such other products sold by the Company under the Ram Chander and Sons – RCS Toys and ToyChamps brands ("Products") to the users of the Platforms ("Users").
Terms and Conditions Applicable To Users
- the Indian Contract Act, 1872;
- the Information Technology Act, 2000;
- the rules, regulations, guidelines and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”) and;
- the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Rules”).
The entire content that is part of this website and any other platform are protected under copyright and applicable laws; and shall not be copied or reproduced without appropriate permissions. Use of this website and other platforms are solely intended for facilitating online purchase by the customers and shall not be used or abused in any which way.
As means to assist the Users in identifying the Products of their choice, Ram Chander and Sons provides visual representations on the platforms in the form of photographs, images, videos, graphics, illustrations, screenshots, infographics and other visual aids. While reasonable efforts are made to provide accurate visual representations, Ram Chander and Sons disclaims any guarantee or warranty of exactness of such visual representation or description of the Product, with the actual Product ultimately delivered to Users. The appearance of the Product when delivered may vary for various reasons.
For the purposes of identifying a User, Ram Chander and Sons may, from time to time, collect certain personally identifiable information such as your name, email address, mobile phone number, postal address, other contact information, demographic profile, etc. Users can also register themselves on the platforms. Users need to remember their respective username and password and keep the same confidential. In the event where you have misplaced your username and password details, you can retrieve and change the same using the “forgot username/password” option on the Platforms.The User shall assume all risks, liabilities, and consequences if his/her account has been accessed illegally or without authorization through means such as hacking or any unauthorized access; and if through any such wrongful access, a purchase of Products has been made through the platforms. It is specifically clarified that payments towards any products purchased through the platforms by unauthorised or illegal use of the User’s account shall entirely be borne by the User.
You understand that on your registration as a User or on your purchase of products on the platforms, you may receive updates by various means - emails and/or text messages by Ram Chander and Sons on your registered mobile number and/or email address. These messages and/or emails could relate inter alia to your registration, Ram Chander and Sons’ acceptance or rejection of your offer to purchase a Product, payment information, and product dispatch information, information pertaining to other updates and offers from time to time. It is specifically clarified that a text message and/or an email confirming the receipt of your order is not an acceptance from Ram Chander and Sons that the product will be delivered. Ram Chander and Sons acceptance to your offer to purchase shall occur and conclude only when the products have been dispatched by Ram Chander and Sons and shipment confirmation has been sent to you. Ram Chander and Sons, at all times, reserves the right to limit the quantity of items in, or cancel an order prior to dispatch. Any communication from Ram Chander and Sons shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate/provide, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the platforms in the event there is a change. Further, Ram Chander and Sons may also send you notifications and reminders with respect to scheduled deliveries of the purchased products. As logistics are handled by third parties, Ram Chander and Sons will not be responsible towards offering exact locations of the shipped orders or any special delivery requests. All such queries/requests must be addressed by the User with the concerned logistics party. While Ram Chander and Sons shall try to assist the User towards any concern regarding the shipment, however Ram Chander and Sons takes no responsibility of loss of shipped product or delay or mis-delivery by logistics due to various reasons, As shipment tracking number is duly sent to the User once the order is shipped out, it is the duty of the User to keep a track of his/her ordered product. Any and all disputes related to such issues shall be solely settled between the User and the logistics party.
Access to and registration on the platforms is free of cost. Although unlikely, Ram Chander and Sons reserves the right to modify the access terms to include a fee on access and browsing of the platforms, or for use of any new service introduced by Ram Chander and Sons without serving prior notice on the Users.
The Services included on or otherwise made available to the Users through the platforms are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except if otherwise specified in writing. Ram Chander and Sons does not covenant or warrant that: (a) the Services will be made available at all times; (b) Ram Chander and Sons content available on the Platforms is complete, true, accurate or non-misleading; and (c) the products are of specified merchantability, merchantable quality and fit for use for a particular purpose. The User hereby affirms that the information provided by him / her is true, correct and complete to the best of his / her knowledge and belief. The User agrees and understands that he / she will be solely responsible in the event of any inaccuracy or deviation therefrom at a later stage.
User Covenant and Obligations
As mandated under the provisions of Regulation 3(2) of the IG Rules, Ram Chander and Sons hereby informs you that you are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing any information that:
- belongs to another person and to which you do not have any right;
- is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;
- harms minors in any way;
- infringes any patent, trademark, copyright or other proprietary rights;
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- impersonates or defames another person; or
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.
You are also prohibited from:
- violating or attempting to violate the integrity or security of the platforms or the Ram Chander and Sons content;
- transmitting any information on or through the platforms that is disruptive or competitive to the provision of Services by Ram Chander and Sons;
- intentionally submitting on the platforms, false or inaccurate information;
- using any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs, easter eggs, cancel bots, intelligent agents, etc.) to navigate or search the platforms;
- attempting to decipher, decompile, disassemble or reverse engineer any part of the Platforms; or
- copying or duplicating in any manner any of the Ram Chander and Sons Content.
- Illegal access/hacking and unauthorized use of the platforms
You are also obligated to:
- refrain from acquiring any ownership rights by downloading the Ram Chander and Sons content;
- refrain from copying or modifying the Ram Chander and Sons content available on the platforms for any purpose;
- comply with all applicable laws in connection with your use of the platforms;
- not refuse the delivery of purchased products except when damages and deficiencies can be identified upfront at the time of delivery; and
- use the products for personal, non-commercial use.
You hereby authorise Ram Chander and Sons to declare and provide declarations to any Governmental authority on request on your behalf, including that the products ordered by you are for personal, non-commercial use.
Ram Chander and Sons may disclose or transfer information provided by you to its affiliates in India and other countries, and you hereby consent to such transfer. In terms of the SPI Rules, Ram Chander and Sons can transfer sensitive personal data or information to any other body corporate or a person that ensures the same level of data protection that is adhered to by Ram Chander and Sons as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between Ram Chander and Sons or any person on its behalf and the User or where you have consented to such data transfer.
Third Party Information
All information in relation to third parties, in case any, as available on the platforms (collectively referred to as “Third Party Information”) are provided solely for your reference. Ram Chander and Sons is not endorsing the Third Party Information and is not responsible for any errors and representation nor is it associated with it and you shall access the Third Party Information at your own risk.
Further, it is up to you to take sufficient precautions to ensure that whatever links you select, whether from the Platforms, or other Services, is free of such items such as, but not limited to, viruses, worms, Trojan horses, defects and other items of a destructive nature.
Intellectual Property Rights
If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at firstname.lastname@example.org with the Subject: Infringement Concern and let us know your concerns.
Unlawful Or Prohibited Use
You acknowledge and undertake that you are accessing the Services and purchasing the Products at your own risk and that you are using prudent judgment before placing an order for a product or availing any services through the platforms. Ram Chander and Sons shall, at no point, be held liable or responsible for any representations or warranties in relation to the Products. Refund of the price paid for the purchase of a product or replacement thereof shall be governed by the Return and Refund Policy which may be accessed further below.
Ram Chander and Sons does not provide or make any representation, warranty or guarantee, express or implied about the platforms, products or the services, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.
The maximum aggregate liability of Ram Chander and Sons, in respect of all services provided, and all transactions undertaken by the User by using the services, shall be limited to a maximum of INR 1,000 (Indian Rupees one thousand).
In accordance with the provisions of the SPI Rules, any grievances which you may have with respect to the information shared by you with Ram Chander and Sons and its treatment, shall be mailed at email@example.com with subject: Grievance; or by post at Ram Chander and Sons, D-1 Connaught Place, New Delhi 110001
Term and Termination
Dispute Resolution and Governing Law
All disputes will be subject to arbitration at Delhi in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language. Ram Chander and Sons and the disputing User shall be entitled to appoint 1 (one) arbitrator each and the 2 (two) arbitrators so appointed will jointly appoint the 3rd (third) arbitrator.
Arbitration awards shall be reasoned awards and shall be final and binding on Ram Chander and Sons and the disputing User, and shall be enforceable in any court of competent jurisdiction.
All notices and communications shall be in writing, in English and shall be deemed given if delivered personally or mailed by speed post/registered post; commercial messenger or courier service, or sent by email, with due acknowledgment or complete transmission to the following address: Postal Address: Ram Chander and Sons, D-1 Connaught Place, New Delhi - 110001 Email Address: firstname.lastname@example.org
Ram Chander and Sons
D-1, Odeon Building, Connaught Place, New Delhi 110001
Ram Chander and Sons, a partnership firm, having its registered address at D-1, Odeon Building, Connaught Place, New Delhi 110001 (“Company”) operates www.rcstoys.com and www.toychamps.com and its mobile and tablet versions along with other social media accounts on third party applications ("Platforms"), which inter alia facilitates the purchase of toys, hobby models, collectibles and such other products sold by the Company to the users of the Platforms ("Users").
- Section 43A of the Information Technology Act, 2000;
- Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”); and
- Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
- Personal information is information related to a visitor, or a combination of pieces of information that could reasonably allow him to be identified. Personal information may consist of full name, personal contact numbers, residential address, email address, gender or date of birth. While information such as date of birth in isolation may not be enough to uniquely identify the visitor, a combination of full name and date of birth may be sufficient to do so.
- Sensitive personal data or information is such personal information that is collected, received, stored, transmitted or processed by the Company, consisting of: Password;
- Financial information such as bank account or credit card or debit card or other payment instrument details;
- Physical, physiological and mental health condition;
- Sexual orientation;
- Medical records and history;
- Biometric information;
- Any detail relating to the above personal information categories as provided to the Company for providing service; and
- Any of the information received under above personal information categories by the Company for processing, stored or processed under lawful contract or otherwise. The Company may or may not be asking for all the above as per the information required.
Please note that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information.
For the use of the Services and purchase of Products, you may be required to pay the Company with a credit card, wire-transfer, or debit card through the Company’s third party payment gateway provider and such third party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from the Users’ by the Company’s third-party payment gateway providers will be used only for billing and payment processes. The verification of the Financial Information shall be accomplished only by the User through a process of authentication in which the Company shall have no role to play.
- to identify the User, to understand his/her/its needs and resolve disputes, if any;
- to set up, manage and offer products and to enhance the Services to meet the User’s requirements;
- to provide ongoing service;
- to meet legal and regulatory requirements;
- to resolve technical issues and troubleshoot problems;
- to aid the Company in collecting monies from Users for transactions carried out on the Platforms;
- to keep Users apprised of the Company’s (or third parties’) promotions and offers;
- to customize User experience;
- to detect and protect the Company from error, fraud and other criminal activities;
The Financial Information collected from the Users is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. While the Company shall make reasonable endeavours to ensure that the User’s personal information and the Financial Information is duly protected by undertaking security measures prescribed under applicable laws, the User is strongly advised to exercise discretion while providing personal information or Financial Information while using the Services given that the Internet is susceptible to security breaches.
Due to the communications standards on the Internet, when a User visits the Platforms, the Company automatically receives the uniform resource locator of the site from which such User visits the Platforms, details of the website such User is visiting on leaving the Platforms, the internet protocol (“IP”) address of each User’s computer operating system, type of web browser the User is using, email patterns, and the name of the User’s internet service provider. This information is used solely to analyse overall User trends and to help the Company in improving its Services. Please note that the link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without such User’s permission or except when required by law or to provide or facilitate the User with the Services. Notwithstanding the above, the User acknowledges the Company’s right to share some of the aggregate findings, including the personal information provided by the Users in an unidentifiable form, and not the specific data with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business. The amount of information sent to the Company depends on the settings of the web browser used by the User to access the Platforms. The User may refer to the browser used, if the User wishes to learn what information is provided to the Company.
The Platforms use temporary cookies to store certain data. The Company does not store personally identifiable information in the cookies. Information collected by the Company, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by the Company and may be used by the Company and third-party service providers for technical administration of the Platforms, user administration, research, development, and other purposes. Additionally, the Company may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to its subsidiaries, associates, affiliates, suppliers, vendors, sister concerns, service providers and service partners and other third parties (collectively referred to as “Other Parties”).
A User may set or amend his/her/its web browsers to delete or disable cookies. If a User chooses to disable cookies on his/her/its computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Platforms. Merely closing the web browser should ordinarily clear all temporary cookies installed by the Company. However, Users are encouraged to use the “clear cookies” functionality of their browsers to ensure deletion, as the Company cannot guarantee, predict or provide for the behaviour of the equipment of all the Users of the Platforms. You can learn more about the type of cookies that the Platforms may use during your visit below.
The Company may allow other companies or entities to serve advertisements to Users. These companies or entities include third party advertisement servers, advertisement agencies, advertisement technology vendors and research firms. The Company may target some advertisements to Users that fit a certain general profile. The Company does not use personally identifiable information to target advertisements to specific Users. In the course of serving advertisements or optimizing the Services to its Users, the Company may allow authorised third parties to place or recognize a unique cookie on the User’s browser.
When a User visits or uses the Platforms, the Company may access, collect, monitor and/or remotely store data in relation to the User’s location, which may also include global positioning system coordinates or similar information regarding the location of the device using which the User has visited or used the Platforms. The location data does not collect or share any personally identifiable information about the User.
The Company may keep records of telephone calls received from and made to Users for the purpose of administration of Services, research and development, training, business intelligence, business development, or for User administration. The Company may share the telephone records with third parties when required by law or when required to provide or facilitate the User with the Services.
The Company may choose to conduct contests and surveys to collect relevant information about the Users’ preferences. These surveys and contests are optional and if the User chooses to respond, his/her/its responses will be kept anonymous. The demographic information that the User provides while availing or signing-up for the Services and through any surveys or contests is used to help the Company improve its services to meet the needs and preferences of Users.
The Company has implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Financial Information and personal information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. It is expressly stated that the Company shall not be responsible for any breach of security or for any action of any third parties that receive Users’ personal data or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
The Company may share/use personal information and personally identifiable information provided by Users with the Other Parties for the purposes of:
- enabling Users to enjoy the Services and to use the Products, including sharing information with Other Parties to provide services, technical support etc. in relation to the Products; or
- detecting and preventing identity theft, fraud or any other potentially illegal acts; or
- monitoring and enhancing User interest and engagement, including through promotional activity, personal messages to Users using personally identifiable information provided by Users, etc; or
- processing the purchase of Products on the Platforms.
To the extent that Other Parties have access to the personal information, the Company shall make efforts to ensure that the Other Parties treat such personal information at least as protectively as they treat personally identifiable information obtained from their users or members.
The Company or the Other Parties may merge with or be acquired by another business entity. In such an event, the Company and the Other Parties may be required to transfer the personal information to such merging or acquiring party, as the case may be. While sharing such personal information with the acquiring or merging entity, as the case may be, the Company and the Other Parties shall make reasonable endeavours to ensure that the User’s personal information is duly protected by the acquiring or merging entity, as the case may be, by undertaking security measures prescribed under applicable laws.
The Company may also disclose or transfer the personal and other information provided by Users, to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of the company. Any third party to which the Company transfers or sells its assets will have the right to continue to use the personal and other information that Users provide to the Company.
All the Company employees and data processors, who have access to and are associated with the processing of personal information or Financial Information provided by Users are obliged to respect the confidentiality of every User’s personal information or Financial Information.
The User consents to the Company reproducing/publishing all testimonials and reviews given by the User (whether on the Website, social media platforms, or in any other manner whatsoever) in relation to the Company or any of the Products, together with the User’s name and location, on the Website, on such page and in such position as the Company may determine in its sole discretion. The User agrees that the Company may edit the testimonials and reviews provided by the User and reproduce/publish such edited or paraphrased versions of the testimonials and reviews on the Website. If the User has any concerns with the reproduction/publication of any testimonial or review provided by the User on the Website, the User may contact the Company at email@example.com
If you, as a Visitor, have inadvertently browsed any other pages of the Platforms prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting the Platforms should ordinarily clear all temporary cookies installed by the Company. All Visitors, however, are encouraged to use the “clear cookies” functionality on their browsers to ensure such clearing or deletion, as the Company cannot guarantee, predict or provide for the behaviour of the equipment of all the Visitors of the Platforms.
If you are accessing the Platforms from outside India, it is solely your responsibility to ensure that your access does not breach or violate any local or national law applicable in the place from where you are making the access, for the time being in force.
The third party service providers with whom the Company may share personal information or Financial Information provided by Users are not permitted to market their own services or send promotional e-mails or engage in promotional communication with the Users. The Company provides all Users with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners. These settings can be found on the Platforms.
If a User wishes to remove his/her/its contact information from all the Company’s lists and newsletters, the User can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, the User can contact the Company at firstname.lastname@example.org . The Company reserves the right to limit membership based on availability of contact information. All Users will be notified by email/message prior to any actions taken.
For feedback or concern, if any, kindly mail at email@example.com
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These "cookies" can be divided into 4 types each of which is outlined below.
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.
Category 2: Performance Cookies
This type collects anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example, we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
Category 3: Functionality Cookies
These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example, our Saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.
Category 4: Targeting Cookies Or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example, we use 3rd party companies such as Criteo to provide you with more personalised adverts when visiting other websites.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser "help" section will normally provide details on how to manage the cookie settings.
Sales Terms and Conditions
- Any or all discounts/offers (“Offer”) that will be applicable through some code, will be at sole discretion of Ram Chander and Sons.
- While there is no restriction on the number of items that can be purchased in an order, Ram Chander and Sons reserves the right to limit or partial cancel the order.
- Any purchase made using the Offer cannot be returned or exchanged.
- Some orders may be auto-cancelled owing to technical and logistical reasons. Please place the order again if the product is still available and see if it can be delivered.
- 'Unconditional discount codes for a specified monetary value cannot be clubbed with the Offer. You may choose to apply discount codes with a percentage value during checkout in addition to the FLAT 20% off. However, it is clarified that no two discount codes can be clubbed in one order.'
- Refunds for auto cancelled orders will be processed automatically and be refunded at the end of Ram Chander and Sons to the original mode of payment within 7-10 working days. The same shall reflect in the customer’s bank as per the bank procedure time.
- Ram Chandder and Sons reserves the right to alter any/ all the terms and conditions of or governing the Offer or withdraw this Offer at any time without prior notice. Decision of Ram Chander and Sons in respect of any of these matters related hereto shall be final and binding and no correspondence will be entertained in this behalf.
- Ram Chander and Sons reserves the right to cancel any order. Decision of Ram Chander and Sons in respect of any of these matters related hereto shall be final and binding and no correspondence will be entertained in this behalf.
- The terms of this offer shall by governed by Indian laws. All/any disputes related to this offer shall be subject to the exclusive jurisdiction of courts of Delhi only.
- Ram Chander and Sons shall not be held liable in the event, Ram Chander and Sons is unable to fulfill its obligations under this offer due to reasons beyond its control (force majeure events).
Ram Chander and Sons partners with third party logistic service providers in order to effectuate Product delivery to Users ("Logistic Partners"). Details of the Logistic Partner who will be processing the delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s) being handed over to the Logistic Partner by Ram Chander and Sons. The User will also be provided with the tracking number for the order shipment. Ram Chander and Sons may also effectuate Product delivery to Users on its own without engaging Logistic Partners.
While Ram Chander and Sons aims to provide its services through the Platforms and ensure the delivery of its Products all across India and other countries, it is possible that at certain times Ram Chander and Sons may not deliver to certain location / country due to unforeseen circumstances or situations beyond its control.
Prior to making payments on the Platforms for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address. Any failure in delivering the purchased Products arising out of the User’s failure to provide correct, complete and accurate information shall not hold Ram Chander and Sons liable at any point in time. A maximum of 3 (three) attempts may be made to deliver purchased Products to the User. Should the User continue to remain unavailable after 3 (three) attempts, Ram Chander and Sons reserves the right to cancel the order pertaining to the purchased Products at its sole discretion. While Ram Chander and Sons shall make reasonable endeavours in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of:
- logistical issues beyond Ram Chander and Sons’ control;
- unsuitable weather conditions;
- political disruptions, strikes, employee-lockouts, etc.;
- acts of God such as floods, earthquakes, etc.; and
- other unforeseen circumstances.
In such events of delay, Ram Chander and Sons shall make reasonable attempt at proactively intimating the User by writing to the User on his/her registered email account and/or mobile number. Ram Chander and Sons disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the Platforms. Further, Ram Chander and Sons shall be under no obligation to compensate the User for any mental agony or any tortuous claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products.
Ram Chander and Sons, as an internal process, undertakes multiple diligences to ensure that their delivery executives and logistic Partners are display highest regard for ethics and integrity. However, it is not possible for Ram Chander and Sons to ensure delivery agents/ logistics partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by the delivery executives and/or by the employees of the Logistic Partners is beyond Ram Chander and Sons’ control and any issue arising between a User and Ram Chander and Sons’ delivery executive or an employee of the Logistic Provider will have to be resolved by the User, independently.
Upon the successful placing of an order on the Platforms and after Ram Chander and Sons has successfully handed over the purchased Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Platforms or the website and/or the mobile application of the Logistic Partner to check the whereabouts of the purchased Product and the estimated time of its delivery. Ram Chander and Sons has no control over the updation of tracking information by the logistics partners. Ram Chander and Sons does not guarantee the accuracy of the tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of time-lags in updating the information and other technicalities beyond Ram Chander and Sons’ control.
Ram Chander and Sons reserves the right to charge shipping charges on products, the payment for which is made by way of cash on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the User on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Ram Chander and Sons after due verification at its sole discretion). Title and risk of loss for all purchased Products shall pass onto the User upon the delivery of the purchased Products to the User.
For any returns, the responsibility to return the packet to Ram Chander and Sons, lies with the User. In this case, the shipping charges towards the original order will be refunded. Ram Chander and Sons is not liable to pay any separate reimbursement towards the return shipment. In case of return and exchange, neither the shipping charges towards the original order be refunded not any reimbursement towards the return shipping charge will be offered. Further details on how Users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy.
Any grievances may be directed by you at firstname.lastname@example.org
Return and Refund Policy
Terms Of Return And Refund
If the User is dissatisfied with the purchased Product received from Ram Chander and Sons, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Ram Chander and Sons after due verification at its sole discretion), a User may initiate a request for returning the Product by sending a return request to email@example.com . The User shall initiate such requests for a return not later than 30 (thirty) days from the date on which he/she received the delivery of the Product. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the initial order amount paid by him/her towards the purchase of the Product provided the product is sent back in the original received condition. In case of partial order return/refund, the refund will only be made for the product that is returned and not the entire order amount. All refunds are totally at the discretion of Ram Chander and Sons. The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. Ram Chander and Sons reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
A User is permitted to fully or partially cancel orders prior to its dispatch from Ram Chander and Sons. Upon successfully placing an order on the Platforms and after Ram Chander and Sons has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique order id received by the User and requesting Ram Chander and Sons to process a cancellation by sending an email to firstname.lastname@example.org . In all events of cancellation, prior to the dispatch of the purchased Products, Ram Chander and Sons shall initiate refunds within 2 (two) business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Ram Chander and Sons initiates the refund. All refunds, except for refund to store credit, shall be subject to applicable charges as may be deducted by the User’s bank.
If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Ram Chander and Sons to process refunds. For illustrative purposes, if the User has purchased a toy car and a toy truck as 1 (one) Product in a promotional package, the User will be required to return both the toy car and the toy truck and will not be permitted to return either only the toy care or only the toy truck from the Bundled Package. In case of battery operated/electronic products, the return can only be made in case there is a manufacturing defect. Return of or refund for purchased Products shall not be entertained by Ram Chander and Sons if:
- The Product has been used for reasons apart from checking functioning. If Ram Chander and Sons is satisfied that the Product has been used for reasons apart from checking functioning, Ram Chander and Sons shall reserve the right to reject the return of the Product;
- The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
- The serial number/IMEI number/bar code of the Product, as applicable, does not match Ram Chander and Sons’s records;
- The accessories delivered with the Product (such as chargers, Remote, user manuals, etc) are not returned along with the Product, in an undamaged condition;
- There are any dents, scratches, tears or any other damage to the Products or any part thereof;
- The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used or defect; or
- Ram Chander and Sons is satisfied that the Product has been rendered defective or unusable.
- Ram Chander and Sons shall not accept return or refund requests raised for any such Products that may be specified by Ram Chander and Sons from time to time or that are bough under any specific time bound schemes.
Ram Chander and Sons shall initiate a process of refund of the money paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that the Ram Chander and Sons shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks.
It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Ram Chander and Sons after due verification at its sole discretion).
Ram Chander and Sons shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Ram Chander and Sons disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Ram Chander and Sons shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
Ram Chander and Sons shall, subject to the satisfactory completion of required quality checks on the returned Products, initiate a refund request. If the request for refund is undisputed by Ram Chander and Sons, the refund should reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Ram Chander and Sons initiates the refund.
Refunds shall be processed by Ram Chander and Sons through its normal banking channels except in cases where a User had utilised existing store credit for purchase of Products or opted for the cash on delivery option. Where a User had utilised existing store credit or the cash on delivery option for payment towards the purchased Products, Ram Chander and Sons shall process all refunds into the User’s store credit. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, Ram Chander and Sons shall process all refunds through a Payment Option (as defined in the Fee, Payment and Promotions Policy) Ram Chander and Sons deems fit, in its sole discretion, to process such refunds. Once the amount is refunded as store credit to a User’s Ram Chander and Sons account, it cannot be further refunded to any other bank account or as cash, and would continue to remain in the User’s Ram Chander and Sons account until exhausted for shopping on the Platforms.
For the purpose of illustration, if a User purchases a Product worth INR 1,000 (Indian Rupees One thousand) and pays INR 500 (Indian Rupees Five hundred) for the purchase of such Product using available store credit, and the remaining INR 500 through his credit card, and such amount is to be refunded pursuant to the refund criteria set out under this Return and Refund Policy being met, then Ram Chander and Sons may choose to refund, at its sole discretion, INR 500 (Indian Rupees Five hundred) to such User’s store credit account and the remaining INR 500 (Indian Rupees Five hundred) to the User’s credit card source account, or both the amounts only as store credit.
The responsibility of returning the product lies with the User along with a valid tracking number.
Any grievances can be addressed to email@example.com
Fees and Payments
Fees And Payment Options
Ram Chander and Sons does not levy any fee for browsing the Platforms. Ram Chander and Sons may, in future, consider levying fees on the Users for using the Platforms as a whole, or for use of certain features of the Platforms. In such an event, you agree to pay any such fees, as applicable. Ram Chander and Sons does not covenant or guarantee providing you with a notice prior to enforcing such a levy of fees. Your continued usage of the Platforms after such change in the fees will be considered to be your acceptance of such changes.
In order to ensure User convenience, Ram Chander and Sons offers multiple payment options to Users. Ram Chander and Sons, without prior notice to Users, reserves the right to add or delete payment options from the ones listed below:
- Payment through net banking facilities;
- Payment through select credit cards;
- Payment through select debit cards;
- Payment through store credit;
- Payments through cash on delivery; and
- Payments through prepaid payment instruments and electronic wallets;
- Payment through equated monthly installments (“EMI”);
- Any other payment option as may be provided by Ram Chander and Sons from time to time.
The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, Ram Chander and Sons accepts payments only from major, select banking avenues. Ram Chander and Sons may not accept payments made through international debit/credit cards; and such usage may only be acceptable in case of international purchases.
It is expressly clarified that accepting a User’s payment through the Payment Options is solely at Ram Chander and Sons’ discretion. Ram Chander and Sons reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, Ram Chander and Sons may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, Ram Chander and Sons reserves the right to reject a User’s payment made through the Payment Options.
While using the Payment Options, Users agree to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by Ram Chander and Sons’ third party payment gateway provider. Users shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorised to use. The User shall solely be responsible for the security and confidentiality of his/her financial information. Ram Chander and Sons disclaims all liabilities that may arise as a consequence of any unauthorised use of the User’s financial information and/or identity, including, details relating the Payment Options. Ram Chander and Sons shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:
- a lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to Users as a part of Ram Chander and Sons’ promotions;
- the exceeding of the credit/debit limit mutually agreed between the User and the issuing bank;
- any payment issue arising out of technical glitches occurring during a transaction; or
- a declination of transaction for reasons beyond Ram Chander and Sons’ control.
Ram Chander and Sons reserves the right to impose limits on the number of transactions a User may undertake over the Platforms. Should the User exceed such transaction limits imposed by Ram Chander and Sons, Ram Chander and Sons reserves the right to refuse to process such transactions. Ram Chander and Sons may refuse to process transactions emanating from Users who have suspicious or questionable transaction history on the Platforms. Should Ram Chander and Sons be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the Platforms, Ram Chander and Sons shall have the right to reject such transactions. Ram Chander and Sons may also choose to delay the dispatch of Products purchased by such Users or cancel the entire purchase at its sole discretion. The User agrees that Ram Chander and Sons shall not be liable for any damage, interests or claims resulting from Ram Chander and Sons’ decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the Platforms.
Unless specified otherwise, all the Products listed on the Platforms shall be sold in Indian Rupees either at maximum retail price or at an offer or discounted price, with or without applicable taxes. Despite Ram Chander and Sons’ best efforts, there may be instances of mispricing of Products on the Platforms during or after the process of purchase of Products has been carried out by the User. While thorough processes of verification are carried out prior to the publication of Product prices on the Platforms, errors and discrepancies arising out of technical glitches and time lags is unavoidable. For avoidance of doubt, Ram Chander and Sons’ curative actions that will arise in the event of a price difference arising on the actual maximum retail price of a Product against the price published on the Platforms is set out below.
If the maximum retail price of the Product listed on the Platforms is higher than what has been published and if Ram Chander and Sons is not providing an offer or discount on such Products, Ram Chander and Sons shall have the right to reserve the despatch of the purchased Products until the error on the Platforms have been rectified and the User pays the difference amount. If the User refuses to pay the difference, the User is entitled to seek a cancellation and the monies paid by the User shall be refunded as store credit or transferred into the User’s bank account within 15 (fifteen) working days by Ram Chander and Sons.
In order to process such refunds, the User will be required to send an email to firstname.lastname@example.org . Thereafter, the User will receive a refund in form of store credit if the initial mode of payment for the order was ‘cash on delivery’. If the initial mode of payment for the order was through a Payment Option other than the ‘cash on delivery’ option, Ram Chander and Sons may transfer the refund to the User’s source account that was used to make the initial payment.
To enable Users to make payments for buying Products on the Platforms, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable. The User’s bank, financial institution or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the Platforms and Ram Chander and Sons does not control the same and hence, shall not be at any point in time held liable.
Ram Chander and Sons may, from time to time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws. This will be done to facilitate the payments between Users and other third parties, apart from Ram Chander and Sons. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers etc. Upon successful delivery of the Products purchased by you through the Platforms, Ram Chander and Sons shall initiate payments to third party service providers.
If it is brought to the User’s notice that a charge has been created on his/her payment instrument(s) for purchase of Product(s) on the Platforms and the User is not aware of such purchase on the Platforms, the User is first, required to verify if his/her family members, friends or business colleagues were authorised to carry out the purchase of Product(s) on the Platforms. If, despite this, the User continues to be unable to identify the charge created on his/her payment instrument(s) for purchase of Product(s) on the Platforms, the User may report such unauthorised purchase to Ram Chander and Sons within 30 (thirty) days from the date on which the unauthorised purchase was carried out on the Platforms in order to enable Ram Chander and Sons initiate investigations.
If the User carries out a purchase on the Platforms and the payment in lieu thereof has been invalidated, Ram Chander and Sons reserves the right to retrieve the invalidated payment (“Invalidated Payment”) from the User’s store credit. Should the User have insufficient store credit in order to facilitate such redemption of the Invalidated Payment, the User shall within 5 (five) business days from the date of receiving a written notice from Ram Chander and Sons, remit the Invalidated Payment into Ram Chander and Sons’ bank account, details of which shall be set out in the notice. If the User fails to remit the Invalidated Payment into Ram Chander and Sons’ bank account despite having received the notice, Ram Chander and Sons shall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.
Cash on Delivery: The ‘cash on delivery’ Payment Option allows Users to make a cash-only payment to Ram Chander and Sons’s delivery executive or logistic partner at the time of delivery of the purchased Product to the User. Ram Chander and Sons reserves the right to withdraw/remove Cash on Delivery option as an acceptable payment method at any time without any notice. Cash on delivery, even when available, shall only be applicable within Delhi shipments and for trusted users. Ram Chander and Sons also reserves the right to limit transactions / amount for Cash on Delivery payment option. Ram Chander and Sons reserves the right not to provide cash on delivery Payment Option for certain Products (these could be Products specified by Ram Chander and Sons or Products with value exceeding a specified amount) or locations. Users are required to peruse and accept the terms set out under the Return and Refund Policy which sets out the terms of refunds for transactions carried out using the cash on delivery Payment Option.
Store Credit: If a User cancels an order for which payment has already been made to Ram Chander and Sons, the User shall have an option to convert the monies paid towards the order into store credit. Any and all refunds with respect to Product(s) purchased through the ‘cash on delivery’ Payment Option will be transferred as store credit into the User’s store credit account. Ram Chander and Sons may also, at its sole discretion, grant Users with store credit or decide towards any other method as deem fit to Ram Chander and Sons. The store credits can be used by the User for future purchases only in-store (offline). In the eventuality of a User wishing to deactivate his/her account with Ram Chander and Sons, the User agrees that all store credit available on the User’s store credit account, if any, will automatically stand forfeited, and Ram Chander and Sons will not be required to process any refunds in any manner whatsoever. The User therefore agrees to use and exhaust any existing store credit prior to requesting for a deactivation of his/her account on the Platforms. Notwithstanding anything to the contrary, any refund of store credit to customers will be at the sole discretion of Ram Chander and Sons. If Ram Chander and Sons suspects any fraudulent activities, Ram Chander and Sons reserves its right to hold back transfer of any store credits to customers.
EMI: The EMI Payment Option allows Users to make staggered payments for the purchase of Products from the Platforms. The EMI Payment Option is only available if offered by the payment gateway or payment gateway’s collaborative offer with the bank. Ram Chander and Sons on its own do not provide or offer any EMI option. Thus, the EMI payment option may only be available for payment through credit cards issued by selected banks as specified on the payment gateway. The terms and conditions of the relevant banks shall be applicable on all payments made by Users using the EMI Payment Option, and Ram Chander and Sons will not be responsible or liable for any issues or claims arising from the use of this Payment Option.
Any grievances may be addressed to email@example.com